Questions / Answers & Service
-How can I pay in the shop?
-Which countries and which shipping company do you use?
-Are orders also possible by telephone?
-Can several orders be shipped together?
-Can I order something in addition to an existing order?
-Where is my parcel? What is the tracking number of my parcel?
-Can I receive data sheets?
-Is there a dealer discount?
-Can I receive samples/specimens?
-How can I cancel my order?
-What do I do if something is damaged or missing in my package?
-Can the raw materials also be used as food?
-How are my goods packaged?
-alexmo cosmetics GmbH is not certified organic
-alexmo cosmetics GmbH does NOT create formulations on demand, is NOT a contract filler and does NOT sell finished cosmetics; except for our certified mineral foundation and blush.
How can I pay in the shop?
You can use the following payment methods in our online shop:
Our bank account details are
alexmo-cosmetics GmbH, Handelshof 14a, 28816 Stuhr, Germany.
Account no.: 242 093 63 00 at the Oldenburgische Landesbank; Bank code: 280 200 50
IBAN: DE66280200502420936300 / SWIFT-BIC: OLBODEH2XXX
If you would like to pay via PayPal, our PayPal payment address is:
To which countries and with which shipping company do we ship?
We generally ship with DHL Germany to the following countries:
Belgium, Denmark, France, Luxembourg, Netherlands, Poland, Czech Republic, Austria, Switzerland, Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary, Bulgaria, Finland, Estland, Greece, Ireland, Portugal, Romania, Cyprus, Latvia, Croatia, Malta, Lithuania, Ukraine, Norway, Russia, Turkey, Georgia, Israel, China, Japan, South Korea, Taiwan, Singapore, India, United Arab Emirates, Australia, New Zealand.
For insurance reasons, shipping to the USA and Canada is not possible.
Are orders also possible by telephone?
For English speakers, please send us your questions by e-mail.
Can several orders be sent together?
Since your order is automatically transferred to the processing/shipping department, we are unfortunately no longer able to offer this service.
The positive effect of this is that we can process the orders all the faster.
We ask for your understanding.
Can I reorder something in addition to my existing order?
If you notice this immediately after placing your order, you are welcome to send us an e-mail. We will then try to stop the processing and add the item. Please do not place a second order for this.
Unfortunately, this is no longer possible at a later date.
Where is my parcel?
What is the tracking number of my parcel?
You will automatically receive a delivery confirmation with the DHL tracking number to the e-mail address you provided in your order. You can use this to check the delivery progress yourself.
If your parcel takes an unusually long time to be delivered, please send us an e-mail. We will take care of it.
Can I receive data sheets?
If you are a commercial customer and require data sheets, we will be happy to provide you with them.
The prerequisite for this is your business registration or
your tax identification number.
When ordering, please let us know which data sheets you require.
Please note that for private customers, we charge €3.00 per data sheet for the costly and time-consuming work involved.
Private persons have no legal claim to data sheets on the raw materials/products.
All documents are sent electronically only.
Is there a dealer discount?
We do not offer a dealer discount. As you can see in the shop,
we offer our raw materials at graduated prices.
Can I receive samples?
Since we offer our raw materials in small quantities, we do not send samples. For samples, please contact the manufacturing industry.
How can I cancel my order?
Of course you have a 14-day right of return without giving reasons.
In order to exercise your right of withdrawal, we would like to ask you to inform us by means of a clear declaration by letter, fax or e-mail of your decision to withdraw from this contract. You can use the model cancellation form for this purpose, which you will find in the attachment to your order confirmation.
alexmo cosmetics GmbH, Handelshof 14a, 28816 Stuhr, Germany
Mail address: firstname.lastname@example.org
Please return the goods to us well packaged and with sufficient postage. We do not accept packages sent freight collect. As soon as we have received the goods again, we will refund the amount.
What do I do if something in my parcel is damaged or missing?
-Please do not even accept parcels that are already damaged on the outside, but refuse to accept them.
-If a product inside is damaged or has leaked, please write to us immediately. If possible with pictures. Then we can process your complaint immediately.
Mail address: email@example.com
-If an item has not been delivered, we would like to ask you to examine the packaging again carefully. We always wrap our bottles very well in paper so that everything arrives intact. All items in an order are scanned and only when the order is complete can the shipping label be printed. Therefore, the item should be in the package. If, contrary to expectations, the item is not found, we will of course send you a replacement. In this case, please send us an e-mail. After all, it would be a pity if the item accidentally ended up in the waste paper.
Can the raw materials also be used as food?
We only sell raw materials for the production of cosmetic products. They are NOT intended or suitable for consumption, ingestion or injection.
How is my product packaged?
We try to avoid plastic as much as possible.
Our organic bags are made from biodegradable material and will completely decompose in industrial environments or home yard composting. (Including pressure seal)
We have also been using screw-top jars and amber glass bottles up to 250ml or 250g for some time now.